"Why does my bank statement have a charge for web-payhelp.com?"


“Why am I being charged?”

The charge that you are seeing is in relation to a recent membership upgrade that you have chosen to initiate on one of web-payhelp.com 's sites.  

Looking to upgrade? Visit the Membership section to view all upgrade options available for your subscription. 

You can cancel your premium membership whenever you wish by visiting the Membership page and following the cancellation steps. 

As a VIP member you will get a lot more out of the site, including unrestricted message options, access to all media, unlimited photo uploads, private chat in the chatrooms, appearing high in search results and access to enhanced search features.

If you are looking to cancel any mobile billing payments, text STOP to 89595. 


Please be aware that all chargebacks are thoroughly investigated and may result in you being added to a blacklist with our processor. This will complicate future online purchases. Denying a purchase that you have made is a criminal offence and an investigation, leading to heavy fines or other legal action, could be made against you. False claims of fraud can also have a direct effect on your credit rating. If you have any questions or concerns, please contact us to clarify any matters.

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“I am trying to pay. Why is my card being declined?”

“How can I pay for membership”

“How do I cancel my subscription?”

“I pay via my mobile phone provider. How do I cancel?”

“What are the benefits of VIP Membership?”

Is this on your statement? 

Certain bank sometimes choose to perform routine background checks before payments are processed for specific online sites and services - simply contact your bank to verify your payment and continue with your upgrade. 

web-payhelp.com is operated by HubPeople Ireland Limited.
The Greenway, Block C Ardilaun Court, 112-114 St. Stephen’s Green, Dublin 2

web-payhelp.com is a professional supplier of world-class digital dating solutions that allow users around the world to connect and converse through safe and secure portals. 

Live Support ChatCall Us +353 1 5740267Contact our team

Submit a query to our team

Recently, you have chosen to initiate a premium upgrade to your membership on one of web-payhelp.com's sites, which requires a fee to process. 


In order for us to better assist you with locating your original site of subscription, please provide us with the account information associated with it.